Phil Melia Photography Privacy Policy

Who is Phil Melia Photography?

This website is registered to Phil Melia Photography, a professional photographer and online retailer of fine art photography. Phil Melia is a sole trader with a registered address of, The Tanner Business Centre, Waterside Mills, Chew Valley Road, Greenfield OL3 7NH.

We are committed to respecting and protecting your privacy as the data controller for processing your data.

Information Phil Melia Photography collects from you.

When you purchase goods or services, or use any of the Contact Forms on our website, we collect information about you. Information can also be gathered when you sign up for our newsletter.

We will let you know prior to collection whether the provision of Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information.

The type of information collected from you.

The details we may collect from you might include your name, address, email address, IP address and information regarding what pages are accessed and when. If you make a purchase from the Phil Melia Photography website, we will store the orders and any products you have purchased. These details can be accessed by requesting a copy of your order from us.

When you order products from our website, the card information you provide is not held by Phil Melia Photography but a third party payment processor. Stripe is our chosen processor of Credit/Debit card transactions and their own privacy policy can be viewed by clicking this link.

How does Phil Melia Photography use your information?

We may use your information in order to:

Process orders submitted by you for services and goods, this includes invoices, receipts and emails.
Ask for your opinion on our products and services.
Make you aware of changes to our services.
Send you communications which you have requested that may be of interest to you.
Personalise your experience of using the Phil Melia Photography website.
If you have granted us permission to do so, we may contact you via personalised marketing communication.

Depending on the relevant activity, Phil Melia Photography will hold your information for as long as necessary on our systems in order to achieve this.

Legitimate Interests

Occasionally, under the legal basis of "legitimate interests", your personal information may be used by Phil Melia Photography. For example, we may send you emails about services or products you have bought or products which are similar. Please be aware that if you have told us you don't want emails such as these then you won't receive email marketing emails at all.

A thorough Legitimate Interest Assessment (LIA) will have been carried in any event out to ensure that your interests, and any potential risks to you against Phil Melia Photography’s own interests, are both appropriate and proportionate.

Details on who has access to your information.

Phil Melia Photography will never sell or rent your information to third parties and Phil Melia Photography will never share your information with third parties for marketing purposes.

To complete tasks and provide services for you on our behalf, we may pass on your details to a third party provider. These tasks include payment processing and email communications, as examples. Where we use a third party provider to complete a task or provide a service, we will only disclose personal information that is necessary. Phil Melia Photography has a contractual agreement in place that forbids those third parties from using your information for marketing purposes. Those third parties are also required to keep your information secure. – Mail Chimp, Stripe – credit card processor.

Ensuring your information is kept secure.

The Phil Melia Photography web site uses SSL encryption to ensure that all personal information is handled in a secure manner. This encryption prevents third parties from gaining unauthorised access to your personal data when using our website. Most web browsers show a green padlock symbol to confirm when an SSL encryption is in place.

Steps may also be taken by us to ensure your data is kept secure and protected against unauthorised access. This included the use of Firewalls, Antivirus/Malware protection and blocking access to any traffic deemed suspicious.

Marketing communications and your choices.

Phil Melia Photography is committed to delivering a positive email marketing experience and therefore it is important we obtain an appropriate legal basis in order to communicate with you.

During the course of a sale, we use "legitimate interests" as a legal basis for sending you marketing communication.

We want to ensure the email communications we send to you are relevant and contain similar services and products offered through the Phil Melia Photography website.

You can also choose to receive email marketing by freely giving explicit consent via our newsletter sign up forms.

Consent can be withdrawn from our marketing communications by emailing: contact@philmelia.co.uk or calling 01457 876006

Accessing, updating and removing your information from Phil Melia Photography.

We are committed to ensuring your data is as accurate as possible. If you believe the data we hold about you is incorrect then please contact us and we will update this in our systems as soon as is reasonably possible.

You have the right to ask for a copy of the information we hold about you. There is no charge to have a copy of this information. Please note further copies of the same information may result in a reasonable administration fee. This information will be provided within 28 days of request.

You also have the right to have this information removed from our systems if you wish for your personal data to not be held by Phil Melia Photography. However, in accordance with UK tax law; Phil Melia Photography is required to securely store basic personal data of our customers for a minimum of six years.

If you wish to update your personal information, have it removed or would like to submit a request for a copy of the information we hold about you, please email contact@philmelia.co.uk or call 01457 876006

Important: We may require you to verify your identity before requesting a copy of, updating or removing personal information to ensure personal data is kept safe and secure.

Customer Profiling.

In order to create marketing communications that are highly relevant to you in accordance with your marketing preferences, we may analyse previous purchases made by you. This information may also be used to enhance your onsite experience and promote the relevant goods and services for devices associated with you.

If you wish to object to this processing, but still want to receive general marketing communication, then you can object to this specific processing by emailing contact@philmelia.co.uk.

Data Retention.

Fulfilment and Financial Records: under financial regulations, these may be kept for as long as required after which time we may delete such records; typically after seven years.

Email Marketing: Where you have consented for marketing communication, Phil Melia Photography will keep your data until you notify us otherwise or withdraw consent. Phil Melia Photography may delete your data for email marketing purposes after a prolonged period of inactivity.

Cookies.

As is the case with most websites, Phil Melia Photography uses cookies to help deliver a more personalised service to users. Phil Melia Photography places cookies on visitors’ browsers to help our site run effectively, provide the best experience for our visitors, and helps us learn more about traffic to our website

Information on our complaints procedure.

Should you wish to make a complaint regarding our handling of your personal data, you can email contact@philmelia.co.uk where the matter will be investigated.

This Policy was last updated in November 2020.

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